Shipping Policy

At Vitrex, we take great care in packaging and shipping your treatment. All orders are processed and dispensed from our licensed pharmacy partner upon physician approval.

Processing Time

Orders are reviewed and dispensed within 1-3 business days following physician approval. Prescription processing may add an additional 1-2 business days. You will receive a tracking number via email once your order ships.

Shipping Options

• Standard Shipping (3-5 Business Days): Free on all orders
• Priority Shipping (2 Business Days): Available at checkout for an additional fee
• Overnight Shipping: Available on request — contact us for availability

Cold-Chain Shipping

Peptides and temperature-sensitive compounds are shipped with cold-chain packaging, including insulated containers and ice packs as required. This ensures product integrity from our facility to your door. Please refrigerate your products upon receipt.

Discreet Packaging

All orders ship in plain, unmarked packaging with no external indication of the contents. Your privacy is paramount.

Certificate of Analysis

A printed Certificate of Analysis (CoA) is included with every shipment, confirming third-party verified purity, identity, and potency for your specific batch.

Tracking Your Order

Once your order ships, you will receive a tracking number via the email on file. You can track your shipment directly through the carrier's website.

Have questions about your shipment? Visit our Contact page and our team will respond within 1 business day.