Frequently asked questions / 005

Clear answers,
before you continue.

Straight answers about how Vitrex works, what provider review involves, and what happens with your information. These reflect Vitrex’s public care-process statements and do not replace a provider’s clinical advice.

01Getting started

What is Vitrex, and what is it not?

Vitrex is an education and access platform. It publishes plain-language information about peptides and related care categories and connects you to a confidential medical intake reviewed by a licensed provider at Doctor G Medical, an independent clinic. Vitrex is not a pharmacy, does not sell or ship products, and does not prescribe. Nothing on the site is a treatment recommendation, and no clinical decision is made by Vitrex itself.

Who is behind the medical review?

Clinical care is delivered independently by Doctor G Medical. The medical director is Bernard Garcia, MD, an internal-medicine physician with over fifteen years of clinical practice who is licensed to practise medicine in the State of Florida. Every intake is reviewed by a licensed provider before any treatment discussion takes place.

Do I need to be in Florida to use the service?

The medical director is licensed in Florida, and the clinic also operates a location in Belo Horizonte, Brazil. Whether a provider can lawfully review your case and offer care depends on where you are located and on the provider’s licensing. The clinic confirms this during intake, so if you are outside those areas, complete the intake and the provider will tell you plainly whether they can help.

How do I start?

Choose a topic on the site if you want to read first, then click any “Start medical intake” or “Patient portal” link. That takes you to Doctor G Medical’s secure patient portal, where you create an account and complete a confidential intake. There is no charge to complete the intake, and a licensed provider reviews it before anything else happens.

02The review process

Why do I have to complete an intake before seeing prices?

Because what is appropriate for you depends on your history, and pricing something a provider has not yet reviewed would imply it is available to you before that is known. The clinic discusses options, timing, and cost only after a licensed provider has reviewed your intake and determined that a treatment conversation is warranted. This order protects you from being sold something that may not be suitable.

What happens after I submit the intake?

A licensed provider reads your history, medications, symptoms, and the topics you asked about, and weighs them against the available evidence. The provider may request lab work, a call, or a visit before forming a view. You then hear back through the portal with either a recommendation to talk further, a request for more information, or a clear explanation that the topic is not appropriate for you.

How long does provider review take?

Review times vary with the clinic’s schedule and with whether additional information, such as lab results, is needed. Straightforward intakes are typically reviewed within a few business days; cases that need labs or a consultation take longer. The clinic communicates timing through the portal. If a message is urgent, contact the clinic directly by phone rather than waiting for a portal reply.

What if I am not approved?

The provider tells you directly, with the reason where appropriate, and there is no charge for the intake. Not everyone who applies is approved; that is the purpose of review. You may still use the educational resources on the site, and you are free to raise a different question with the provider in the future if your circumstances change.

03Privacy and your information

How is my information protected?

Your intake is submitted directly to Doctor G Medical’s patient portal, not to the Vitrex website. The clinic keeps submitted information private and secure and uses it to support care and treatment planning. Vitrex does not receive or store your medical history. Clicking a portal link takes you to the clinic’s own system, which is covered by the clinic’s privacy practices.

Does Vitrex see my medical details?

No. Vitrex provides the educational content and the link to the portal. Everything you enter in the intake goes to the clinic. The only information Vitrex may have is what you send through the contact form for general questions, and we ask you not to include medical history there for that reason.

Can I ask a medical question by email or through the contact form?

Please do not. Email and web forms are not appropriate channels for personal health information, and Vitrex staff are not clinicians. The contact form is for general questions about how the process works. Individual medical questions belong in the confidential intake, where a licensed provider can actually review your history and answer them.

04Quality, safety and evidence

How are products tested?

Questions about product sourcing, quality, and testing are addressed by the licensed provider during confidential review, before anything is discussed or dispensed. Vitrex does not source, test, or sell products, so it cannot make quality claims on the clinic’s behalf. Ask the provider directly; a good answer includes where a product comes from and what documentation supports it.

Are the peptides on this site FDA approved?

Most peptides discussed in the Vitrex index are not FDA-approved drugs, and some are approved only for specific, unrelated uses. Each peptide page states its research status plainly and marks whether the evidence is preclinical or from human studies. Regulatory status varies by country and can change. A licensed provider takes this into account when deciding what, if anything, is appropriate.

Is the information on this site medical advice?

No. Everything on Vitrex is educational: it explains what a topic is, how it is studied, and what is and is not established, so that your conversation with a provider starts from an informed place. It does not describe dosing, does not make outcome claims, and does not tell you what is right for you. Only a licensed provider, after a confidential intake, can do that.

05Costs, contact and logistics

Is there a cost to complete the intake?

No. Completing the intake and having it reviewed by a licensed provider is free. Costs are discussed only if the provider determines a treatment conversation is warranted, and they are explained before you agree to anything. There is no obligation to proceed after review.

Where is the clinic located, and how do I contact it?

Doctor G Medical is at 4243 W Hillsboro Blvd, Coconut Creek, FL 33073, with a second location at Av Bandeirantes 1550, Loja 2, Belo Horizonte, MG, Brazil. The clinic can be reached at +1 (954) 593-8440. Once you have a portal account, messaging the clinic through the portal is the most reliable channel for anything related to your own care.

Can I use the site in Spanish or Portuguese?

Yes. Use the language selector in the header to switch between English, Spanish, and Portuguese. The educational pages are translated. The patient portal is operated by the clinic, and its language options are determined there.

Still have a question?

General questions about the process can go through the contact page. Anything about your own health belongs in the confidential intake, where a licensed provider can actually answer it.